At the Roanoke Rapids Sanitary District, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
COVID-19 Customer Assistance and Payment Plans
Executive Order 124 (EO 124) is currently effective until June 1, 2020. Unless the EO 124 is extended by the Governor, we will resume our normal disconnection and late fee policies after that date. Customers will, however, have until December 1, 2020, to pay off any delinquencies that were incurred from March 26, 2020 through June 1, 2020. All applicable customers will receive six (6) monthly payment plan installments for any accumulated charges during the effective period.
Coronavirus COVID-19 Update
Effective Thursday, March 26, our office lobby will be closed to the public. Our goal to ensure our staff and customers’ health and safety is of utmost concern. We offer many remote service options that can be found on this website. For now, our drive-thru and drop box will remain open. For more details, visit: [COVID-19 UPDATE]